Our mission is to make people happy

Simple right? At Laney Consulting, we have one goal; make customers happy. Make them experience something that leaves them wanting to experience “that feeling” again. How do we make people happy? Through a proven process of what we call the “Customer Experience.” We look at three areas of focus that create the customer experience.

Business Processes

  • Customer Service processes
  • Payment processes
  • Human Resources
  • Information Technology


Employee Training

  • Telephone Etiquette
  • Communication Skills
  • Dos & Donts
  • Live Chat and Email Etiquette
  • Presentation Skills
  • Mystery Shopping



  • Traditional Marketing (Billboards, Advertising, Print, Branding…)
  • Digital Marketing (Digital Ad Buys, Social Media, Emails…)
  • Development (Website, Mobile Applications)
  • Internal Marketing Strategy
  • Retention Marketing Strategy
  • Public Relations