How to Govern Employee Performance

An age-old challenge for leaders within all organizations is the ability to govern employee performance. Even more difficult is confronting employees who haven’t met the standards of the organization. This is where the personalities of managers come into play. Some avoid confrontation by walking around the subject and reiterating the importance…

The Heart of the Customer

Have you ever cried during a Publix commercial? I’m man enough to admit I've become teary-eyed during a commercial or two. The emotional feelings and connection I feel towards those brands are significant. I think to myself, “I’m glad I support those brands” or “I should really start shopping there.”…

Organizational Trust: Moving Beyond the Job

I’ve always found our military to be one of the most interesting case studies when considering organizational architecture and success. The military goes against 95% of concepts I tend to accept as the future of organizational structures. However, there’s one aspect of the military I think goes beyond any organizational…