Balancing workplace relationships

Ten years ago I didn’t have to worry about whether it was appropriate to be friends with my boss. Whether it’s going out for drink after work or simply being “Facebook friends,” most of my bosses were much older than I and social media wasn’t the social conglomerate it is…

Tackling Customer Dissatisfaction

Experience is everything. That’s my sermon when speaking to crowds in the community about how to increase profitability and decrease attrition. When I visit brands and have a great experience, I run Twitter and tweet about it. To that same philosophy, I run toTwitter and tweet about negative experiences as…